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Gotham Cigars accepts returns of all unused and unopened items within 15 days following the receipt of your order. If you wish to return an item to us, please contact us at 1-855-546-8426 to receive a Return Merchandise Authorization (RMA) number. One you have received your RMA number, you may ship the items back to us for a full refund minus shipping.
Please Note: Any damaged or missing items must be reported within 72 hours of receipt. All returns must be accompanied by all accessories including free promotional items. Any item that is received incomplete will be shipped back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not entirely met. No returns will be accepted without authorization.
100% Satisfaction Guaranteed
Gotham Cigars offers a 100% satisfaction guarantee on all cigars and accessories. If you are not completely satisfied with the quality of an item, you can return the item to us for a full refund if you have smoked no more than one (1) cigar. If you have smoked two (2) or more cigars, you will receive a credit for the remaining cigars only.
Please Note: Refunds only apply to product, not shipping. Shipping will only be refunded if you choose not to receive a replacement when the items are a) damaged in transit b) shipped incorrectly or c) defective.