- Payment Methods:
PayPal and major credit
cards accepted: Visa, MasterCard, Discover, American Express.
Pre-payment is also accepted through MONEY ORDER or CERTIFIED
CHECKS ONLY.
- Gotham Cigars payment by Credit/Debit Card:
Once an order is placed with Gotham Cigars using a credit/debit card the dollar amount of the order will placed as a pending authorization charge with the card holder's financial institution. In the case that the charge is declined by the card holder's financial institution the pending authorization charge will be dropped as set forth by the financial institutions policies. Note: Orders placed during non business hours and backorders may appear as two line items of which one is a pending authorization charge (this charge will be dropped) from the date the order was placed and the other is a settled transaction from the date the order ships.
- Taxes:
We are required to
collect a 7% Florida State Sales Tax for all orders shipped
anywhere within Florida. We do not add sales tax when shipping
outside of Florida.
- Return Policy :
If you have received an item that was shipped in error, or damaged,
we will pay for return shipping and credit you accordingly.
Please call our customer service department for a RAN (Return Authorization Number)
between the hours of 9-5 PM EST.
- Cigar Returns:
All cigars are carefully inspected and monitored for freshness.
If for some reason you are not happy with your merchandise, please contact
us within 3 business days and we will credit your account. PLEASE NOTE:
We DO NOT accept returns or exchanges after 3 business days.
- Privacy Policy:
Gotham Cigars will not sell, rent, or lease your personal information to any other party.
- Third Party Information, Offers And Promotions:
In the event that there is a price discrepancy on any product from Gotham Cigars found on any third party websites, feeds, affiliates, etc. the product price found at www.GothamCigars.com will always be the sale price of the product in question. Offers and promotions found online or through traditional marketing channels cannot be combined, can only be used once, are limit 1 per customer, and exclude tax and shipping unless otherwise specified.
General Questions:
- Does Gotham Cigars ship outside
the U.S.?
Gotham Cigars ships within the 48 continental U.S. Additional
charges may apply to Alaska, Hawaii, Puerto Rico, Guam and
the U.S. Virgin Islands. At this time we do not ship internationally.
- Gotham Cigars Shipping Rates:
| Continental U.S. |
| - |
Ground Service(1-7 business days) |
$6.99 first item and $2.50 each additional item |
| - |
3-Day Express Service |
$9.99 first item and $2.50 each additional item |
| - |
2-Day Express Service |
$14.99 first item and $2.50 each additional item |
| - |
Overnight Express Service |
$24.99 first item and $2.50 each additional item |
| Alaska, Hawaii, Puerto Rico |
| - |
3-Day Express Service |
$34.99 first item and $2.50 each additional item |
| - |
2-Day Express Service |
$39.99 first item and $2.50 each additional item |
| - |
Overnight Express Service |
$54.99 first item and $2.50 each additional item |
*All orders over $150 receive Free Ground Service within the United States excluding orders shipped to Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. ($150 order total excludes sales tax)
*All APO and P.O. Box orders are shipped via Ground Service
*For an extra $2.00 your order is guaranteed to ship the same business day (excluding weekends and holidays).
*All items must be in stock and order must be completed before 2:00pm (EST)
- Would I be able to make any
changes to my order after I receive a confirmation email?
We are unable to make any changes to your order once we
have sent out your confirmation e-mail. As your order, has
been packed and shipped.
- What is your backorder policy?
If the cigar product you purchased is on backorder you would
be advised via e-mail. Depending on the product ordered
it might take anywhere from 7-10 business days or sometimes
even longer, it all really depends on if that product is
available through the manufacturers. You will receive an
e-mail will ask you to advise us if you wish to let your
order stand or if you wish to cancel your order.
- How soon can I expect my order?
Expect to receive your cigar
order between 2-7 business days (ground service) from the
day it has been shipped. Please refer to the FedEx transit
map below.
- My credit card keeps on getting
declined, what could the problem be?
If you are placing an order
on-line for the first time, the system will verify that
the billing address and zip code to match the ones that
the credit card issuing company has on file. This information
is checked for your protection, and to prevent online credit
card fraud. Even if the credit limit allows the purchase,
your cigar order will not be authorized unless the address
verification checks out positive.
- Gotham Cigars may use your name, likeness, or image if you should so choose to provide your image for marketing and promotional usages only. Gotham Cigars will not sell, rent, or lease your personal information to any other party.
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