Join Our Team

 Join our Team Gotham Cigars

 

Customer Service Representative
 
About the Position:
Answering incoming calls, emails and chats
Placing orders
Answering Customer inquires
Resolving Customer related issues
Perform data entry associated with the position
Live Chat
Light outbound calls to customers to follow up on orders, inventory, back orders, company policies, shipping, etc


Requirements:
Previous customer service handling inbound calls in a call center atmosphere or e-commerce experience preferred
Looking for someone who is confident, outgoing and self-motivated
Strong written and verbal English communication skills
Must be able to Multi-task
Must be confident with making outbound calls

Qualifications
Customer-centric
Great Listening Skills
Ability to Learn New Processes Quickly
Team Player
Interpersonal Skills
Professional Phone Etiquette
Fluent in English

MUST have reliable transportation, does not rely on ride sharing.
Must be able to work Monday-Friday 9am to 5:30pm

This will be an in person position, no telecommuting. We maintain social distancing and rigorous adherence to safety and cleanliness at ALL times.

FT Warehouse Position (Doral)

 
Gotham Cigars is currently looking to hire a reliable and highly motivated individual to join our warehouse team! The position will include picking products, packing, shipping, and restocking. You will NOT be operating a forklift. We are looking for someone with experience picking and packing orders. Some computer knowledge preferred but not required. If you feel you are qualified for this position, please email us a copy of your resume so we may set you up for an interview. Position is to be filled immediately.

You will qualify for health insurance after 60 days of employment.
 

Requirements:

-Must be able to work Monday thru Friday 9 am - 5:30 pm
-Must be able to read, write and speak English fluently
-Must have reliable transportation 
-Be a team player
-Able to be on feet for long periods of time
-You will be required to submit a local background check

We maintain social distancing and rigorous adherence to safety and cleanliness at ALL times.