Company Policies & Terms of Service

These policies outline Gotham Cigars’ terms of service, shipping and delivery guidelines, age verification requirements, return procedures, and customer responsibilities when purchasing tobacco products. By placing an order through our website, you agree to the policies and conditions described below.

GENERAL POLICIES

Gotham Cigars does not sell products to anyone under the age of 21.
We do not ship to Utah or Hawaii.
Shipping delivery times are estimates only unless otherwise stated.
Some oversized items may incur additional shipping fees, which will be displayed at checkout before you complete your order.
We don’t ship orders on weekends or holidays.
Our cut-off time for same-day shipping is 12 PM EST Tuesday–Friday. Orders placed after 9 AM EST on Mondays depart the next business day (including rush orders).

SHIPPING & DELIVERY

Gotham Cigars ships within the 48 continental U.S.; additional fees apply to Alaska and Puerto Rico. We also ship to Canada.

Rush Orders: To guarantee same-day shipping, add Rush Order – SKU: HIGHPRT ($3.00) before completing checkout. Orders must be placed between Tuesday and Friday before 2PM EST. Orders placed after 9 AM EST on Mondays will ship the next business day, even with the rush option.

Carrier Schedule: UPS Ground runs Mon–Fri only; USPS delivers Mon–Sat. National holidays are not transit days.

State-Specific Policies:

California & Delaware: Adult signature required on delivery.
California: Orders confirmed by phone after 5 PM EST; ship next day.
Utah & Hawaii: We do not ship to addresses located in Hawaii or Utah.

Filtered & Little Cigars: These items can only be shipped through USPS and are not eligible for UPS delivery.

All APO, P.O. Box, U.S. Territories (Puerto Rico, Guam, US Virgin Islands) and Canadian orders are shipped via USPS.

Please note that weather conditions, mechanical issues, fraud or age verification, and other unforeseen factors may cause delays beyond our control. For the latest updates on service interruptions, visit the UPS or USPS websites.

CANADIAN SHIPPING POLICY

Shipping little cigars to Canada from the USA requires the receiver to pay duties and taxes, as they are not eligible for personal exemptions or gifts. The Canada Border Services Agency (CBSA) will assess duties, which include an excise tax (which as of early 2025 is $34.45873 per 1000 cigars) and an additional 88% duty on the duty-paid value of imported cigars, and other provincial taxes like Québec's 80% tax.

Refused packages incur a 20% restocking fee; shipping is non-refundable.

Canadian shipments use USPS Priority Mail International (ETA 2–6 weeks). Customs may hold packages up to 3 weeks. Limit four units of tobacco (200 sticks per unit) per box. Duties/taxes are the buyer's responsibility.

PAYMENT, PRICING & TAXES

We accept PayPal, Venmo, Visa, Mastercard, Discover, and American Express.

gotham-cigars-payment-types

Credit/debit transactions may show a temporary pending authorization before final capture upon shipment.

We are required to collect a 7% Florida State Sales Tax for all orders shipped anywhere within Florida.

Prices and promotions may change without prior notice.

AGE VERIFICATION

All customers must be 21 years or older. Verification is powered by Agechecker.net at checkout. Most approvals are instant. If your billing data does not match, you may upload a photo ID. Data is secure and used only for age confirmation.

ORDERING & CANCELLATIONS

Orders begin processing immediately. To cancel or edit, contact us within 1–2 hours. Weekend orders must be canceled by Monday morning. Once shipped, orders cannot be changed or canceled.

First-Time Orders: Billing and shipping addresses must match. Unconfirmed orders after 72 hours are canceled and refunded. PayPal orders must ship to the verified PayPal address. For security reasons, we do not ship first-time orders over $250 to help protect against potential fraud.

PRIVACY & DATA USE

Gotham Cigars values your privacy and will never sell, rent, or lease your personal information to third parties.

All transactions are protected with up to 256-bit SSL encryption and verified by a GoDaddy Web Server Certificate. Payments are processed securely through Authorize.Net.

We collect names, shipping and billing addresses, contact details, age-verification data, and order history. This data is used solely to process purchases, verify eligibility, improve service, and comply with legal requirements.

Data Retention: Retained only as long as necessary to fulfill orders and meet obligations.
Your Rights: You may request access, correction, or deletion of your data (subject to legal limits).
Security: Technical and administrative safeguards prevent unauthorized access.

THIRD-PARTY OFFERS & PROMOTIONS

Prices listed at www.gothamcigars.com supersede any shown on third-party sites or feeds.
Promotions and coupon codes cannot be combined and are limited to one per customer.
Free-shipping promotions exclude Canadian orders unless stated otherwise.

With your consent, Gotham Cigars may use submitted photos or likenesses for marketing purposes only.

LEGAL NOTICE & LIMITATION OF LIABILITY

All products are intended for adults aged 21 and over. By purchasing, you confirm compliance with this policy.

We reserve the right to cancel any order due to typographical errors or incorrect pricing information and are not liable for such inaccuracies.