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Customer Service

Customer Service

Shipping & Delivery
Gotham Cigars ships within the 48 continental U.S. Additional charges may apply to Alaska, Hawaii, and Puerto Rico. At this time we do not ship internationally. 
*All APO and P.O. Box orders are shipped via USPS Priority Mail.
*For an extra $3.00 your order is guaranteed to ship the same business day (excluding weekends and holidays).
*All items must be in stock and your order must be completed Monday- Friday before 2:00pm (EST) to ensure that your order is    shipped the same day.
*Value Shipping (otherwise known as UPS SurePost) will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier. All Free Shipping items utilizes the same services as Value Shipping.
*We are not responsible for typographical errors or inaccurate pricing and reserve the right to void a sale at our discretion.

Shipping and Order Processing Information:
 
All orders are processed and shipped Monday-Friday between the hours of 9:00am and 2:00pm EST. Any order placed after 2:00pm may not ship until the following business day. If you place an order using Overnight service on Friday before 2:00pm, your order will be delivered on Monday, as Saturday and Sunday are not transit days for air shipments. If you place an order using Overnight service on Friday after 2:00pm, your order may not ship until Monday and your delivery will be on Tuesday. Please keep in mind that this rule applies to all air shipments and that these shipping methods may not be available to all locations and addresses. We are not responsible for carrier delays.

All UPS ground orders runs Monday-Friday. Saturday and Sunday are not transit days. All orders shipped via USPS will be delivered Monday-Saturday. National holidays do not count as a transit day. For a list of national holidays which are observed by Gotham Cigars and our carriers, please refer to our holiday schedule for processing and shipping orders.

Holiday Schedule for Processing and Shipping Orders:

Orders can be submitted via our website 24 hours a day, 7 days a week, but will not be processed or delivered on the following holidays:

New Year's Day 
Memorial Day
Independence Day 
Labor Day
Thanksgiving Day
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)

All orders placed during a holiday, will not be processed or shipped until we re-open. Any order that was shipped in-between a holiday will resume transit on the following business day. 

Privacy & Security
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Returns & Replacements
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Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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